Privacy policy

1. Effective Date

  • 1.1 This Privacy Policy (the "Policy") is effective as of the date 14-7-2026.

  • 1.2 This Policy explains how ZeraEco Inc. collects, uses, discloses, stores, and protects personal information.

2. Definitions

  • 2.1 "Company" means ZeraEco Inc.

  • 2.2 "Personal Information" means information about an identifiable individual, including information that can be used alone or with other information to identify a person.

  • 2.3 "Services" means the Website and related services provided by the Company, including customer support and ecommerce operations.

  • 2.4 "Third-Party Service Providers" means vendors and processors the Company uses to support its operations, such as payment processors, ecommerce platforms, shipping carriers, analytics providers, and marketing tools.

3. Scope

  • 3.1 This Policy applies to Personal Information collected through the Website and Services.

  • 3.2 This Policy does not apply to third-party websites or services linked from the Website.

4. Personal Information We Collect

  • 4.1 The Company may collect Personal Information you provide directly, such as your name, email, phone number, shipping address, billing address, and purchase details.

  • 4.2 The Company may collect account information if you create an account, including login credentials and preferences.

  • 4.3 The Company may collect customer support information when you contact the Company, including messages, attachments, and order-related details.

  • 4.4 The Company may collect information you submit in optional surveys, product-fit questionnaires, or feedback forms, which may include non-medical information about product preferences or sizing needs.

  • 4.5 The Company may collect technical and usage information automatically, such as IP address, device type, browser type, pages visited, time spent, clicks, referring URLs, and approximate location derived from IP address.

  • 4.6 The Company may collect information through cookies and similar technologies as described in this Policy.

5. Payment Information

  • 5.1 Payments are typically processed by Third-Party Service Providers.

  • 5.2 The Company does not intentionally collect or store full payment card numbers where a third-party payment processor is used.

  • 5.3 Payment processors may collect and store payment details in accordance with their own policies.

6. How We Use Personal Information

  • 6.1 The Company uses Personal Information to process Orders, deliver Products, provide customer support, and manage returns and refunds.

  • 6.2 The Company uses Personal Information to communicate with you about Orders, shipping updates, product notices, policy updates, and customer service.

  • 6.3 The Company uses Personal Information to administer accounts, authenticate users, and prevent fraud and security incidents.

  • 6.4 The Company uses Personal Information to improve Products, Website functionality, and customer experience.

  • 6.5 The Company may use Personal Information for marketing communications where permitted by law, and you can opt out at any time.

  • 6.6 The Company may use aggregated or de-identified information to analyze trends and improve business operations.

7. Legal Bases and Consent

  • 7.1 The Company collects, uses, and discloses Personal Information with your consent or as otherwise permitted or required by applicable law.

  • 7.2 You may withdraw consent in some circumstances, subject to legal and contractual restrictions and reasonable notice.

  • 7.3 If you withdraw consent, certain Services may no longer be available or functional. The Company complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

8. Cookies and Similar Technologies

  • 8.1 The Website may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, analyze traffic, and support marketing.

  • 8.2 You can manage cookies through your browser settings, but disabling cookies may affect Website functionality.

  • 8.3 The Company may use analytics tools to understand Website usage and improve performance.

9. Marketing Communications

  • 9.1 The Company may send marketing emails or messages where permitted by law.

  • 9.2 You can opt out of marketing communications by using the unsubscribe link in emails or by contacting the Company.

  • 9.3 You may still receive transactional messages about Orders even if you opt out of marketing communications. Marketing communications are sent in compliance with Canadian anti-spam legislation (CASL) and similar laws, and you may withdraw consent at any time.

10. How We Share Personal Information

  • 10.1 The Company may share Personal Information with Third-Party Service Providers to process Orders, deliver Products, provide customer support, and operate the Website.

  • 10.2 The Company may share Personal Information with shipping carriers and logistics providers to deliver Products.

  • 10.3 The Company may share Personal Information with professional advisors (legal, accounting, and audit) where necessary.

  • 10.4 The Company may share Personal Information where required by law, legal process, or to protect the rights, property, and safety of the Company, its customers, and others.

  • 10.5 The Company may share Personal Information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

11. Cross-Border Processing

  • 11.1 Personal Information may be processed or stored in Canada, the United States, or other jurisdictions depending on the location of the Company’s service providers.

  • 11.2 When Personal Information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts or law enforcement.

  • 11.3 Environmental claims are based on materials, design intent, and supplier information and may depend on disposal conditions, facilities, and regional regulations. The Company does not guarantee specific environmental outcomes in all conditions.

12. Retention

  • 12.1 The Company retains Personal Information for as long as necessary to fulfill the purposes described in this Policy, including to meet legal, tax, accounting, and operational requirements.

  • 12.2 The Company may retain certain information to resolve disputes, enforce agreements, and comply with legal obligations.

13. Security

  • 13.1 The Company uses reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, or destruction.

  • 13.2 No security measure is perfect, and the Company cannot guarantee absolute security.

14. Your Rights and Choices

  • 14.1 You may request access to your Personal Information and request corrections where appropriate.

  • 14.2 You may request information about how your Personal Information has been used or disclosed, subject to applicable legal limitations.

  • 14.3 You may request deletion of certain Personal Information in some circumstances, subject to legal and operational requirements.

  • 14.4 You may opt out of marketing communications at any time.

  • 14.5 If you are in a jurisdiction that provides additional privacy rights, you may have additional rights as required by law, and the Company will respond to verified requests as required.

15. Accuracy

  • 15.1 You are responsible for ensuring that the Personal Information you provide is accurate and up to date.

  • 15.2 You may update your account information through the Website where available.

16. Children’s Privacy

  • 16.1 The Services are not directed to children under 13.

  • 16.2 The Company does not knowingly collect Personal Information from children under 13 without parental consent. Information collected through product-fit questionnaires or customer support relating to children is limited, non-medical, and provided by a parent or legal guardian.

  • 16.3 If you believe a child has provided Personal Information, contact the Company so the Company can take appropriate steps.

17. Third-Party Websites

  • 17.1 The Website may contain links to third-party websites.

  • 17.2 The Company is not responsible for third-party privacy practices, content, or security.

18. Changes to This Policy

  • 18.1 The Company may update this Policy from time to time.

  • 18.2 Changes take effect when posted on the Website.

  • 18.3 The “Effective Date” will reflect the latest version.

19. Contact Us

  • 19.1 Questions, concerns, or requests about this Policy should be directed to the contact information posted on the Website.

  • 19.2 If the Company provides a dedicated privacy contact (such as a privacy email address) on the Website, you should use that channel for privacy-related requests.